Refund and Returns Policy
Introduction
Thank you for shopping at galvix. We want you to be completely satisfied with your purchase. This policy outlines the terms and conditions for returns and refunds on products purchased from https://www.galvix.store.
Return Eligibility
Timeframe
You have 30 calendar days from the date of delivery to request a return. To be eligible, the item must be unused, in its original packaging, and in the same condition as when you received it.
Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Perishable goods
Return Process
Initiating a Return
To start a return, please contact our customer service team at [email protected] or +1 (858) 429-7421. You will need to provide your order number and the reason for the return.
Return Shipping
You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
Refunds
Processing Time
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days. A credit will automatically be applied to your original payment method.
Partial Refunds
We may issue partial refunds in the following circumstances:
- Item returned with signs of use or damage
- Missing parts or accessories
- Item not returned in original packaging
Exchanges
We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, contact us at [email protected].
Customer Responsibilities
You are responsible for:
- Ensuring return items are properly packaged to prevent damage
- Providing accurate contact and order information
- Returning items within the specified timeframe
- Paying return shipping costs unless otherwise specified
Contact Information
For questions about our refund and returns policy, please contact us:
- Email: [email protected]
- Phone: +1 (858) 429-7421
- Address: 4009 Northeast 19th Road, San Diego, California 92183, United States
Policy Changes
We reserve the right to modify this refund and returns policy at any time. Changes will be effective immediately upon posting to our website at https://www.galvix.store.